Terms and Conditions

These Terms and Conditions govern your access to and use of the CCTV Direct UK website (cctvdirectuk.co.uk), including all content, functionality, quotation tools, and purchasing services offered.

Please read these terms thoroughly before using our website. By accessing, browsing, registering for an account, or placing an order with CCTV Direct UK, you acknowledge that you have read, understood, and agree to be legally bound by these terms. If you do not accept these terms in full, please do not use this website.

You can access and browse the majority of our website without registering. However, specific features—including viewing wholesale trade pricing, accessing the B2B Trade Portal, submitting quote requests, and saving custom kit configurations—require you to create and log into an account.

When creating an account, you agree to provide true, accurate, and current information. You are responsible for safeguarding your login credentials and for all activities that take place under your account.

This website and its entire contents (including product datasheets, custom kit builder interfaces, text, graphics, logos, and layout) are owned by or licensed to CCTV Direct UK and are protected by UK and international copyright and trademark laws.

You may view, print, and download material from this website for your own personal use or legitimate business purchasing purposes, provided that you do not modify, republish, distribute, or reproduce any content without our prior written consent.

We take all reasonable operational measures to ensure that this website remains accessible and functional 24 hours a day, 7 days a week. However, occasional technical issues, server updates, or internet disruptions may result in temporary downtime.

Accordingly, CCTV Direct UK shall not be held liable if this website is inaccessible or unavailable at any time or for any duration. While we endeavor to provide advance notification of scheduled maintenance where feasible, we are under no obligation to do so.

With the exception of personal information (which is strictly protected under our Privacy Policy), any material, inquiry, or content you transmit or post to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute, and utilize such material for legitimate commercial and customer service purposes.

When using our website, you expressly agree not to post, upload, or transmit any material:

• For which you have not obtained all necessary legal rights and consents;
• That is unlawful, discriminatory, defamatory, obscene, harassing, abusive, threatening, racially offensive, in breach of confidentiality or privacy, or that constitutes a criminal offence under UK law;
• That contains harmful code, computer viruses, Trojan horses, corrupted files, automated scrapers, or other malicious software designed to disrupt website operations.

CCTV Direct UK will fully cooperate with UK law enforcement agencies or court orders requiring us to disclose the identity or details of any individual posting material in violation of these terms.

Throughout our website, you may find links to third-party websites (such as manufacturer portals or technical resources). These links are provided solely for your convenience. The inclusion of any link does not imply endorsement by CCTV Direct UK. Visiting any external site is undertaken entirely at your own risk.

You may create a hyperlink to our website provided that:

• You do not imply or state that CCTV Direct UK endorses any third-party products or services without express written approval;
• You do not misrepresent your commercial relationship with CCTV Direct UK;
• The linking website does not contain offensive, defamatory, unlawful, or infringing content.

You agree to indemnify and hold harmless CCTV Direct UK for any loss or damage incurred as a result of unauthorized or improper linking to this website.

We strive to maintain accurate inventory levels and ensure that all promoted CCTV hardware, recorders, cameras, and accessories are in stock for rapid UK dispatch. However, on rare occasions, high demand may result in an item selling out before stock counts refresh on our site.

While we take all reasonable steps to ensure that product specifications, firmware compatibility notes, and pricing information on this website are up to date and accurate, we do not warrant that all descriptions or materials are error-free or complete.

Hardware specifications are based on manufacturer data (e.g. Hikvision, HiLook). Customers are advised to verify compatibility with existing site infrastructure using our technical consultation tools or by speaking directly with our sales engineering team.

To the maximum extent permitted by UK law, CCTV Direct UK excludes all liability for any indirect, incidental, or consequential loss or damage arising out of or in connection with your use of this website or inability to access services.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the laws of the United Kingdom.

These Terms and Conditions, your use of this website, and all contracts for the purchase of products shall be governed by and construed in accordance with English Law.

Any dispute, claim, or controversy arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

If you have questions regarding these Terms and Conditions, trade terms, or order agreements, please contact our support desk: